Refund Policy

This policy explains how Novic Capital handles refund reviews, payment reversals, and the relationship between refunds, withdrawals, and account-credit events.

Important Notice

Deposits generally credit a trading or platform balance. Executed trades, market losses, and valid fees are not refundable merely because account performance changes.

Policy Overview

6 key sections

Review the responsibilities, rights, and service conditions that apply to your account.

Company Notice

Services are offered subject to local laws, internal acceptance criteria, and product availability in your jurisdiction.

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1. General Principle

Refund requests are considered subject to the payment method used, account status, fraud checks, AML / KYC review, operational records, and any executed account activity connected to the funds.

2. Deposits and Crediting

Deposits may be held for verification before they are credited or made available for withdrawal.

Amounts identified as duplicated, reversed, chargeback-related, suspicious, or credited in error may be frozen or removed pending investigation.

Third-party processing, blockchain network, banking, or mobile-money charges may be non-refundable.

3. Withdrawals Versus Refunds

Where a balance has been validly credited and remains eligible for return, Novic Capital will ordinarily process the request through the withdrawal workflow rather than an ad hoc refund path.

4. Exceptional Reviews

Novic Capital may review refund requests related to duplicate payments, technical errors, wallet mis-crediting, or demonstrable operational mistakes. Approval is not automatic and supporting evidence may be required.

5. How to Request Review

Contact support from the email linked to your account.

Include your transaction reference, amount, payment method, date, and the reason the review is being requested.

Check portal transactions and notifications before escalating a refund request.

6. Review Timing

Review time depends on provider responses, available records, verification status, and whether third-party investigations are needed.

Document Note

Approved refunds or reversals may be reduced by third-party costs already incurred where permitted by law and platform rules.

Risk Reminder

CFDs, spot FX, and copy trading can result in rapid capital loss. Only trade or allocate funds you understand and can afford to risk.

Need help with a legal or account request? Contact support@noviccapital.com.